Shipping & Delivery - EU

• We process all orders within 24 hours on business days (Monday-Friday).
• Orders placed over the weekend will be processed within 48 to 72 hours.
• Please note that orders placed during public holidays may experience delays, depending on the holiday and our fulfillment schedule.
• If we experience unusually high order volumes, we will notify you of any delays via email.

Please note that the following situations are not covered under the standard fulfillment timeframe:

• The item is part of a pre-order;
• The product was out of stock at the time of your order;
• Unexpected delays due to logistics, warehouse constraints, or force majeure (e.g., holidays, weather disruptions).

In such cases, we will ship your order as soon as the product becomes available and will keep you informed with updated timelines.

Thank you for your understanding and continued support.

• Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s).
• Tracking information will typically be updated within 5 business days.
• You can track your order here: Order Tracking.
• If your tracking information has not been updated within 7 business days, please contact us at support-global@petvora.com.

Please make sure all the shipping information you provide to us is accurate. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delays, and other losses caused by incorrect shipping information that customers have provided.

If you received your order damaged, please contact PetVora Support within 5 business days at support-global@petvora.com. Please retain all packaging and damaged goods as they may be required for filing a claim against the shipping carrier.

For return requests and instructions to return any products, please contact PetVora Support at support-global@petvora.com.