PetVora Smart Collar Air app TERMS & CONDITIONS

These Terms and Conditions (the “Terms” or “Agreement”) constitute a legally binding agreement between you (the “User” or “you”) and PETVORA (“PETVORA”, “we”, or “us”), governing your rights, obligations, and liabilities when: accessing or using the PETVORA official website (https://petvora.com/, the “Website”), the PETVORA Mobile Application and PETVORA Go Mobile Application (the “Mobile Apps”) (collectively, the “Applications”); or purchasing or using any PETVORA products (the “Products”) or services (the “Services”). Before using the Applications, purchasing any Products, or accessing any Services, you must read and agree to these Terms.

These Terms include provisions limiting our liability to you and requiring you to resolve any disputes with us through final and binding individual arbitration (subject to the laws of your jurisdiction). This means that, unless prohibited by the laws of your jurisdiction, you will not have the right to file any claims in court before a judge or jury, nor may you bring claims in the form of a class action, consolidated action, or representative action. If you do not agree to any part of these Terms, do not access or use the Applications, purchase any Products, or use any Services.

We may from time to time post additional terms, conditions, or related documents on the Applications, which are expressly incorporated into this Agreement by reference and shall form an integral part of this Agreement. We reserve the right to modify these Terms at any time, for any reason, in our sole discretion. We will notify you of any modifications by updating the “Last Updated” date of these Terms, and you hereby waive the right to receive individual notice of each modification. You are responsible for reviewing these Terms each time you use the Applications to ensure you are aware of the currently applicable terms. Your continued use of the Applications after the revised Terms are posted constitutes your acknowledgment and acceptance of all such revised Terms, and you agree to be bound thereby.

To use certain features of the Products and Services, you must register for a PETVORA account and (if applicable) subscribe to the Services associated with such account and pay the corresponding fees. If you fail to maintain a valid and current PETVORA account and subscription, keep your information updated, and pay all applicable fees, the Products and Services may not function properly.

You represent and warrant to PETVORA that: (1) you are a natural person (i.e., not a company or other legal entity) and have reached the legal age to enter into a binding contract (referred to as the “age of majority” in some jurisdictions) in your jurisdiction; (2) all registration information you submit is accurate, true, and valid; (3) you will maintain the accuracy of such information on an ongoing basis.

From the date you initiate the subscription process for the Products or Services, you agree not to: (a) distribute, market, resell, transfer, or allow any third party (other than members of the same household) to use the Products, Services, or Applications; (b) use the Products, Services, or Applications in conjunction with any products or services not provided or expressly approved in writing by PETVORA or its authorized distributors; (c) remove any proprietary notices, labels, or logos contained on or in the Products or Services; (d) decode, decompile, disassemble, reverse engineer, or otherwise attempt to obtain the source code, underlying design concepts, or algorithms of any part of the Products, Services, or Applications; (e) use the Products, Services, or Applications in any manner that: (i) infringes or violates any third-party rights, including intellectual property rights, proprietary rights, publicity rights, privacy rights, or other legal rights; (ii) violates any laws, regulations, decrees, local ordinances, or rules; (iii) engages in conduct that causes harm, fraud, misrepresentation, threats, abuse, harassment, infringement, defamation, vulgarity, obscenity, libel, or other inappropriate behavior; (iv) conducts commercial activities or sales (such as contests, sweepstakes, barter, or advertising) without PETVORA’s prior written consent; (v) impersonates any person or entity, including but not limited to any employee or representative of PETVORA; (vi) transmits, accesses, or embeds viruses, Trojan horses, worms, time bombs, or other harmful computer codes, files, or programs.

Furthermore, you are prohibited from “scraping”, “harvesting”, or “crawling” any pages of the Applications using manual or automated software, devices, or other programs. You are responsible for all activities related to your use of the Applications, Products, and Services. Any fraudulent, abusive, or other illegal activities may constitute grounds for terminating your right to access or use the Applications, Products, or Services.

By using the Products, you acknowledge the existence and validity of all terms of this Agreement. You may not copy, decompile, disassemble, reverse engineer, or manipulate any technology in the Products, or otherwise modify or tamper with the Products or any devices used to receive the Services. Nothing in this Agreement, or your access to and use of the Applications, Products, or Services, grants you any rights, ownership, interest, or license to any technology, software, content, or any intellectual property contained therein. You are not authorized to copy or otherwise use any trademarks, service marks, graphics, or logos of ours or any third parties.

In addition, all materials displayed or made available on the Applications, Products, or Services (including but not limited to text, graphics, articles, photographs, images, illustrations, visual files, sounds, audio files, and works, collectively the “Content”) are protected by copyright law. You shall comply with all copyright notices, trademark usage rules, information, and restrictions contained in any Content accessed through the Applications, Products, or Services. Without the prior express written consent of the relevant owner and in a manner that does not infringe the rights of PETVORA or third parties, you may not use, copy, republish, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise exploit any Content not owned by you, materials submitted by third parties, or other proprietary rights.

The Applications, Products, and Services may contain materials owned by third parties (including but not limited to text, graphics, articles, photographs, images, illustrations, visual files, sounds, audio files, and works, collectively “Third-Party Content”). Third-Party Content is subject to its own terms of use and privacy policies. You agree to comply with any specific terms and conditions applicable to Third-Party Content. PETVORA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third-Party Content. Unless prohibited by the laws of your jurisdiction, you expressly release PETVORA from any and all liability arising from your use of any Third-Party Content.

This Service is not intended for minors under the age of 16. You must be at least 16 years old to use the Service. For EU Users aged between 16 and 18, you must obtain the prior written consent of your legal guardian before using the Service. For U.S. Users aged between 13 and 16, you must also provide the written consent of your legal guardian prior to using the Service.

You may be required to register an account with your email address to access the Service. You are solely responsible for maintaining the confidentiality of your username and password, and for all activities conducted under your account. If you believe your account security has been compromised, please reset your password immediately and notify PETVORA promptly of any unauthorized use of your account or other security breaches. You may be held liable for losses incurred by PETVORA due to your failure to secure your account information; we will retain records of unauthorized access attempts for at least 12 months to assist with liability determination.

PETVORA does not seek or intend to collect personal information from minors. If a parent or guardian has reason to believe that a minor has provided personal information to PETVORA without prior consent, please contact us immediately. We will assist in removing the relevant personal information and unsubscribing the minor from any applicable Service.

Users may access and use the Service solely for its intended purpose. PETVORA shall have no obligation to provide technical support for your use of the Service if: (1) you modify or interfere with the Service without authorization, or fail to follow the Service instructions; (2) the Service malfunction is caused in whole or in part by third parties (excluding PETVORA), including but not limited to failures by cell carriers to properly enter or transmit data; or (3) the Service malfunction is caused in whole or in part by your installation or use of the Service on operating environments or platforms not specified or supported by PETVORA.

For EU Users: If we are unable to provide technical support, we will issue a written explanation of the reasons within 5 business days of receiving your support request. If service interruption is necessary for system maintenance, we will provide at least 48 hours’ prior notice via in-app notification or registered email; for emergency interruptions (e.g., security breaches), we will notify affected Users within 72 hours of discovery.

You are responsible for all third-party fees incurred in accessing and using the Service, including but not limited to all telecommunication fees related to the Service (such as voice, data, SMS, MMS, roaming fees, and other applicable fees charged by your carrier).

If the Service incorporates any third-party software licensed by PETVORA, we will list the names of third-party providers and links to their privacy policies in “Settings - Third-Party Services”. We do not warrant the offerings of any third parties, nor do we assume any responsibility or liability for the actions, products, or content of any third parties. For EU Users, we will assist you in filing complaints against third parties if their actions violate the General Data Protection Regulation (GDPR).

You agree not to:

• Use the Service to track people, vehicles, or property;
• Copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works based on the Service or any Service-related documentation (except as permitted by applicable law for EU Users for the purpose of interoperability);
• Upload or distribute files containing viruses, Trojan horses, worms, time bombs, logic bombs, corrupted files, or any other similar software or programs that may damage the operation of the Service or the devices used by PETVORA or other Users (e.g., computers, tablets, smartphones);
• Use the Service for illegal purposes;
• Violate or attempt to violate the security of the Service, or use the Service to violate the security of other websites by any means;
• Access data not intended for you or log into a server or account for which you are not authorized;
• Interfere with or disrupt networks connected to the Service;
• Upload, post, promote, or transmit through the Service any harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, racially or ethnically discriminatory, or otherwise objectionable content;
• Upload data and/or materials in excess of any limits specified by PETVORA from time to time, or create a large number of accounts or transmit massive amounts of data so as to clog the Service, launch a denial of service attack, or otherwise cause detrimental effects on the Service;
• Upload, promote, transmit, or post any content that encourages conduct which could constitute a criminal offense or give rise to civil liability.

Certain features of the Service may allow you to upload, submit, store, send, or receive content (“User Content”). By uploading, submitting, storing, sending, or receiving User Content to or through the Service, you grant PETVORA a non-perpetual, irrevocable, worldwide license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations, or other changes to make your content compatible with the Service), communicate, publish, publicly perform, publicly display, and distribute such content, subject to the terms of our Privacy Policy.

PETVORA shall not be liable for any damage or harm arising from User Content. We reserve the right, but not the obligation, to monitor and/or moderate User Content. Although we are not obligated to monitor access to or use of the Service (including reviewing or editing User Content), we may do so to operate the Service, ensure compliance with this Agreement, and meet applicable legal or regulatory requirements. We reserve the right, but not the obligation, to remove or disable access to the Service (including any PETVORA Content or User Content) at any time. For EU Users, we will provide a written explanation of the removal within 3 business days upon request. We have the right to investigate any actual or potential breach of this Agreement.

PETVORA reserves the right to modify or terminate the Service or any of its features. For EU Users, we will provide at least 30 days’ prior notice of termination via registered email and offer a data export option. To the extent permitted by applicable law, we may also modify these Terms at any time; your continued use of the Service after the effective date of such modifications shall constitute your acceptance of the revised Terms.

PETVORA reserves the right to provide Users with replacement, modified, or upgraded versions of the Service from time to time in its sole discretion. PETVORA may charge fees for such replacement, modification, or upgrade, provided that: (1) you consent to such changes; and (2) you install the replacement, modified, or upgraded version of the Service. PETVORA reserves the right to charge fees for accessing and using certain features of the Service; if such fees become effective, we will notify you in advance and provide you with an opportunity to agree to the payment terms.

After a new version of the Application is released, all previous versions will no longer be supported and may eventually cease to operate. PETVORA does not guarantee the security, continuous operation, or customer service for any unsupported versions.

The Service itself is provided free of charge, but you are responsible for all fees related to text messaging imposed by your wireless carrier. Message frequency varies, and message and data rates may apply. Please check your mobile plan and contact your wireless carrier for details. You are solely responsible for all charges from your wireless carrier.

You may opt out of the Service at any time by sending an email to support@petvora.com. For EU Users, we will delete your personal data within 7 business days of your opt-out, unless legal retention requirements apply (e.g., tax record retention).

For service support or assistance, send an email to support@petvora.com with “HELP” in the subject line.

PETVORA may change any email address or telephone number used to operate the Service at any time and will notify you of such changes via your registered email. You acknowledge that any messages (including STOP or HELP requests) sent to a changed email address or telephone number may not be received, and PETVORA shall not be responsible for honoring such requests.

Wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile phone number. If you obtain a new mobile phone number, you must re-register for the Service with the new number.

To the extent permitted by applicable law, you agree that PETVORA shall not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, or any actions you may or may not take in reliance on the information or the Service.

We welcome feedback, comments, and suggestions for improving the Service (collectively, “Feedback”). You may submit Feedback through the Applications. By submitting Feedback, you grant PETVORA a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully paid-up, royalty-free license (with the right to sublicense) under all intellectual property rights owned or controlled by you to use, copy, modify, create derivative works based on, and otherwise exploit the Feedback for any purpose. For EU Users, this license shall not extend to Feedback containing your personal data; we will process such personal data in accordance with our Privacy Policy.

These Terms shall remain in full force and effect for so long as you use the Service. PETVORA may, in its sole discretion, cancel, suspend, or terminate your access to and use of all or any part of the Service. For EU Users, we will provide a written explanation of the termination within 5 business days upon request (unless immediate termination is necessary for security risks). Without limiting the generality of the foregoing, we may terminate your access to the Applications and delete all related information and files (including User Content). For EU Users, we will provide an opportunity to export User Content before deletion (if feasible) and comply with GDPR data retention rules.

You may terminate these Terms at any time by ceasing to use the Service. If you have an account, you may terminate it for any reason at any time. Upon termination of these Terms for any reason, your right to use the Service shall immediately cease. All terms and provisions of these Terms, other than the right to continue using the Service, shall survive any termination.

You agree to defend, indemnify, and hold harmless PETVORA, its affiliates, and their respective shareholders, directors, officers, employees, agents, distributors, and vendors against any and all claims, damages, losses, liabilities, costs, and expenses (including but not limited to attorneys’ fees) arising from, connected with, or related to:

• Your use of the Website;
• Alleged breach of these Terms;
• Any activity conducted under your Account by you or any other person accessing the Website using your Account;
• Your violation of third-party rights (including, for EU Users, violations of data subject rights under the GDPR);
• The actions of your pet while using our Service.

No pet GPS fence or physical fence can completely prevent a pet from escaping a containment area or prevent people, animals, or objects from entering the area and harming the pet. This system is not recommended for pets with a history of harming people, animals, or property. If you believe your pet poses a threat to others, do not use this system. While using the PETVORA Service, you must supervise your pet and take precautions to prevent dangerous situations.

Proper pet training is required to use the PETVORA Service; the training programs we provide are for reference only. Individual pets have different personalities and needs. Consult a certified pet trainer or veterinarian before use. EU Compliance: This indemnification does not exclude your statutory rights under EU consumer law (e.g., Directive 1999/44/EC), which cannot be waived by contract.

Both the User and PETVORA agree that any dispute arising from the Service shall first be resolved informally through good-faith consultations. If no settlement can be reached through such consultations, any controversy or claim arising out of or relating to an alleged breach of these Terms or the operation of the Service shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for binding arbitration in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Hong Kong by a single arbitrator. The award rendered by the arbitrator shall be final and binding on both parties, non-appealable, and may be enforced by any court having jurisdiction.