PETVORA Trial Device Program Policy

The Trial Program is intended for pre-sale customers who:

• Have concerns about signal coverage, environment suitability, or feature fit
• Meet basic usage requirements confirmed by our support team, including:
  • Usable LTE cellular coverage
  • Outdoor environment without extreme GPS obstructions
  • Minimum virtual fence size of 0.5 acres
  • Dog neck size 14 inches or larger

PETVORA reserves the right to approve or decline Trial Program eligibility at its sole discretion.

• Trial devices are non-brand-new, tested devices
• Devices are fully functional, inspected, and cleaned before shipment
• Packaging may be simplified and is not retail packaging

Each trial shipment includes:

• 1 × Main device unit
• 1 × Accessory kit (charging cable, contact points, tester, quick-release buckle)

Trial devices are provided for evaluation purposes only and are not for resale.

• Trial duration: 30 days, starting from the date the device is activated
• If the device is not activated within 48 hours of delivery, the trial period will automatically begin on the 3rd day after delivery, regardless of activation status.
• Trial extensions are not supported.
• If the device is not returned and no return tracking number is provided within the allowed timeframe, the trial will be considered completed and converted into a purchase (see Section 6).

Return Deadline

• Customers must provide a valid return tracking number on or before Day 30.
• If no tracking number is provided by Day 40, the device will be considered kept.

Condition Requirements

Returned devices must:

• Be functional
• Have no severe physical damage
• Include required accessories (missing accessories may result in deductions)

Original packaging is not required.

The trial will be automatically treated as a completed purchase if any of the following apply:

• No return tracking number is provided within the allowed period
• The device is lost, severely damaged, or not returned
• The customer explicitly confirms they wish to keep the device

If the customer decides to purchase a brand-new device instead of keeping the trial device:

1. The customer must return the trial device using the prepaid return shipping label provided by PETVORA.
2. Once the returned device is received and passes inspection, the customer will be required to pay the price difference between the trial deposit and the retail price of the new device.
3. After payment is completed, PETVORA will arrange shipment of the brand-new device.
4. The original trial deposit will be applied toward the new device purchase and is not refunded separately.

• Refunds are processed within 5-7 business days after device inspection.
• Actual posting time may vary depending on the payment provider or bank.

By participating in the Trial Program, you acknowledge that:

• LTE and GPS performance depend on location, terrain, weather, and environmental factors
• GPS accuracy is best outdoors with a clear sky view
• Indoor positioning may be inaccurate and is considered normal behavior
• Signal performance may vary even within supported regions

PETVORA reserves the right to:

• Limit participation in the Trial Program
• Deny future trial requests in cases of suspected abuse
• Modify or discontinue the Trial Program at any time

For questions regarding the Trial Program, returns, or eligibility, please email support@petvora.com.